Returns Policy
Our goal is your complete satisfaction with every purchase
Easy Returns
Returns can be initiated online through your account or by contacting our customer service team
14-Day Window
You have 14 days from receipt of your order to initiate a return or exchange
Fast Refunds
Once your return is processed, you'll receive your refund within 3-5 business days
Return Policy Details
At Irem Atelier, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and convenient return process.
Return Window
- Original Payment Method Refund: Initiate and send your return within 10 days of delivery date.
- Store Credit: Returns initiated within 11-14 days of delivery will be refunded as store credit.
*Please note that items must be unworn, unwashed, and in their original condition with all tags attached.
Non-Returnable Items:
- Items marked as FINAL SALE
- Accessories (earrings, necklaces, etc.)
- Special campaign items
- Health and Beauty products
- Items without original tags or packaging
How to Return Your Items:
- Log in to your account and go to "My Orders" to start the return process.
- Place the items in a secure box or envelope for shipping with the original invoice.
- Print the provided return label and packing slip and send your item to us!
Refund Processing Times:
- Original Payment Method: 3-5 business days after your return is received
- Store Credit: Processed immediately when your return is received at our warehouse
If you're returning $2.98 at checkout, your return shipping cost is covered. Otherwise, return shipping fees may apply.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us at info@irematelier.com within 3 days of delivery. We'll arrange a replacement as soon as possible or provide store credit if the item is no longer available.
Need Help with Your Return?
Our customer service team is here to assist you
Contact us at: info@irematelier.com